Privacy Policy
Capricorn Tyre & Mechanicals
Privacy Policy
Last Updated: June 2026
Capricorn Tyre & Mechanicals respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you interact with our website, contact us, or use our products and services.
This Privacy Policy has been prepared in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Who We Are
Capricorn Tyre & Mechanicals provides automotive servicing, mechanical repairs, tyre sales, wheel alignments, vehicle maintenance, and related automotive services throughout Central Queensland.
If you have any questions about this Privacy Policy or the way we handle your personal information, please contact us using the details at the end of this policy.
2. What Personal Information We Collect
We may collect personal information that is reasonably necessary to provide our services and operate our business.
The information we collect may include:
Contact Information
- Full name
- Phone number
- Email address
- Residential or postal address
Vehicle Information
- Vehicle registration number
- Vehicle make and model
- Vehicle Identification Number (VIN)
- Service history
- Odometer readings
Booking and Service Information
- Appointment requests
- Service enquiries
- Repair and maintenance records
- Product purchases
- Warranty information
Website Information
When you visit our website, we may automatically collect:
- IP address
- Browser type
- Device information
- Website usage data
- Pages visited
- Referral sources
This information helps us improve website functionality and customer experience.
3. How We Collect Information
We may collect personal information when you:
- Contact us by phone, email, or online form
- Request a quote
- Book a service
- Purchase products or services
- Subscribe to updates or marketing communications
- Visit and interact with our website
- Engage with us on social media platforms
Where practical, we collect information directly from you.
4. Why We Collect Personal Information
We collect personal information to:
- Provide automotive products and services
- Process bookings and enquiries
- Prepare quotes and invoices
- Communicate with customers
- Manage warranties and service records
- Improve customer service
- Maintain business records
- Meet legal and regulatory obligations
- Improve our website and marketing activities
We only collect information that is reasonably necessary for these purposes.
5. Marketing Communications
From time to time, we may send:
- Service reminders
- Promotional offers
- Product updates
- Business news
You may opt out of marketing communications at any time by:
- Clicking the unsubscribe link in emails
- Contacting us directly
We will respect your communication preferences.
6. Website Cookies and Analytics
Our website may use cookies and similar technologies to improve functionality and user experience.
Cookies may help us:
- Understand website traffic
- Analyse visitor behaviour
- Improve website performance
- Deliver relevant content
Most web browsers allow you to control or disable cookies through browser settings.
We may use third-party analytics services such as Google Analytics to collect anonymous website usage information.
7. Disclosure of Personal Information
We may disclose personal information where reasonably necessary to:
- Parts suppliers
- Tyre manufacturers
- Service providers
- Payment processors
- Technology and website providers
- Professional advisers
- Government agencies where required by law
We do not sell, rent, or trade personal information to third parties.
8. Data Security
We take reasonable steps to protect personal information from:
- Unauthorised access
- Loss
- Misuse
- Interference
- Modification
- Disclosure
Security measures may include:
- Secure business systems
- Password protection
- Restricted staff access
- Website security protocols
While we take reasonable precautions, no method of electronic transmission or storage can be guaranteed as completely secure.
9. Storage and Retention
We retain personal information only for as long as necessary to:
- Provide services
- Maintain records
- Meet legal obligations
- Resolve disputes
- Enforce agreements
When information is no longer required, we take reasonable steps to securely destroy or de-identify it.
10. Accessing and Correcting Your Information
You may request access to personal information we hold about you.
You may also request corrections if you believe information is:
- Inaccurate
- Incomplete
- Outdated
- Misleading
Requests can be made using the contact details below.
We may need to verify your identity before providing access.
11. Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices, content, or policies of external websites.
We encourage users to review the privacy policies of any third-party sites they visit.
12. Overseas Disclosure
In some circumstances, information may be stored or processed by technology providers located outside Australia.
Where this occurs, we take reasonable steps to ensure those providers handle personal information in accordance with applicable privacy obligations.
13. Complaints
If you believe we have breached your privacy rights, please contact us in writing.
We will investigate your complaint and aim to respond within a reasonable timeframe.
If you are not satisfied with our response, you may contact the:
Office of the Australian Information Commissioner (OAIC)
for further assistance.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or technology.
The latest version will always be available on our website.
Your continued use of our website and services constitutes acceptance of any updates.
15. Contact Us
Capricorn Tyre & Mechanicals
Phone: (07) 4925 0577
Email: capcoast22@outlook.com
Address: 33 Tanby Rd, Yeppoon, Queensland, 4703
If you have any questions about this Privacy Policy or how we manage your personal information, please contact us and we will be happy to assist.
